by Joe Basil at Basil Resale Delaware - Buffalo, NY
Sales associates assist customers by demonstrating how to operate a vehicle, providing test drives and identifying costs associated with the purchase. Work with the largest family of dealerships in the area. Paid training and possible first year earnings of over $50,000!
Job duties for a sales associate include:
Assisting every customer who enter the dealership, answering their questions as well as helping them select a vehicle that is right for their needs.
Explaining product performance, application and the benefits to prospects;
Describe all optional equipment available for customer purchase.
Offering test drives to all prospects & following dealership procedure to obtain proper identification prior to test drive.
Keeping ahead of new products, features & accessories available, and translating their benefits to customers. Attending product & sales training courses.
Referring closed deals to the finance and insurance (F&I) manager along with all the properly completed paperwork (insurance information, trade title, etc.).
Preparing sold vehicles for delivery prior to customer arrival, ensuring that the customer understands all the vehicle’s operating features, warranty as well as paperwork.
Introducing new customers to service department personnel and emphasize the quality and efficiency of service repairs & maintenance available in the dealership’s service department.
Following up on post delivery items including tag/title work, & any special requests to be sure that customer expectations are met.
Maintaining a good buyer follow-up system that encourages repeat and referral business that contributes to customer satisfaction.
Sales associates should have excellent communication skills, be organized and able explain the products, their features and benefits compared to competing brands.
People working within the automotive retail industry often have to work extended hours, evenings and weekends to achieve their goals.
A high school diploma or the equivalent is required and a college degree is preferred. A background in computers, self marketing and business is also useful.
Used vehicle salespeople may progress to managerial sales positions within the dealership based on a strong sales history.
Health insurance, 401k, Aflac, Paid Vacation, Car Allowance, Dental.
Interested in this? Inquire below or call Joe Basil at 877-1500